Mobile alerts Frequently Asked Questions

What are Mobile Alerts?

A Mobile Alert is an SMS (text messaging) service that allows you to automatically receive detailed information on your mobile device at a time chosen by you.   Our services vary from entertainment to important news and alerts.

What is SMS?

SMS stands for “Short Messaging Service”.  SMS is commonly referred to simply as “text messaging”.  Text messaging is available to virtually all mobile devices in the US and the world.

SMS allows mobile phone users to send and receive written messages in addition to voice.

What is an SMS service?

The SMS information is delivered to your phone at a scheduled time, or upon a significant event.  You are messaged according to the parameters that you have set up during registration.

Is my carrier supported?  

Mobile Alerts support most major carriers in the USA, including: Verizon, Cingular, AT&T, Sprint, Nextel, T-Mobile, Dobson, Boost and many other smaller carriers.

Does my phone require special features to use SMS?

No, however your carrier may charge for sending and receiving text messages.  Most carriers offer inexpensive text messaging plans as part of their standard service.

How do I set up an SMS service?

You can register for services in 2 ways:

Via the World Wide Web at mobile.ocpost.com- Simply select your service(s), enter your phone # and other required information, and expect text messages according to the parameters you have entered.

Via your mobile handset- text in the service keyword to 84444 and follow the registration prompts.

How many services can I select with my subscription?

There is no limit to how many of our services you can select. 

Choose from an extensive list of entertainment and informational topics.

Can I add more services after I have subscribed.

Yes.  Add services at any time.   Just login, select the service and enter your parameters.

 

Can I unsubscribe from a service without canceling my subscription?

Yes.  Simply go to your account information page and uncheck the services you no longer want.

Can I just request information one time, without registering?

Yes, you can request certain services on demand by texting a keyword and any other search criteria to 84444.  For instance, text weather XXXXX (where XXXXX is your zip code) to 84444.  You will receive the weather for your Zip code within minutes.

My text services are not arriving on time or at all.  What is wrong?

It is possible that the carrier networks are experience high message volumes.  If you are having troubles consistently, please contact us through our customer service form.

Always be sure to check that your wireless signal is strong and that your phone is turned on.

How often is the information updated?

The Mobile alerts information is updated as often as the information is. We try very hard to keep our customers with up to the minute information

Is there anything I need to do with my phone before i can start receiving alerts?

No. Most mobile phones are already capable to receive text messaging. Our products are compatible with all the top mobile retailers in the USA.

How many character's am I allowed to send in a message?

You are allowed to send up to 160 characters in a text message.

How do I login to my account?

Login at mobile.ocpost.com and navigate to the my account section.

What is your Spam Policy?

Mobile alerts, a service of Advanced Mobile Solutions Worldwide, respects your

customer’s privacy.  We only obtain the minimum amount of information we need to

perform our services. 

Mobile alerts complies with all state and federal regulations and follows the

guidelines of the industry as written by the Mobile Marketing Association

Will my service work outside the USA?

At this time, service will only work with supported carriers in the US. 

 

How do I cancel my service?

To cancel your service, log in and navigate to the My Account Page.  You can also send an inquiry on our contact us page.  Be sure to provide your complete account information to expedite your cancellation.

Do I need to have Internet access on my phone?

No.  Certain services may be enhanced through use of the mobile web.  In these instances, your SMS message will contain a link.  Follow the link to receive your service.  You will need to have a mobile web service on your carrier plan. 

 

I received a link in my text message.  How do I navigate the link?

This is accomplished in different ways depending on the carrier and your phone.  Access your phone’s menu or options feature and select the action item on the menu (each phone is different).  The most common actions are:

 

“go to”

“find”

“use detail”

“open link”

“launch browser”

 

Not all phones and carriers support direct linking.  If you cannot find a direct link feature in the menu, you can always cut and paste the link in your mobile web browser to access the mobile web page.